How to Shop Online Engraving
Complimentary Gift Wrap Browser requirements
Security online Payment options
Item availability Maximum purchase policy

How to Shop Online

Welcome to Jo Malone™ Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One: Finding an item and adding to your shopping bag
• Find the item you desire by either going through the category pages, or using on-site search.
• Once you've found the product you want, select the size and then click "add to bag".
• You can either rollover a product image and click on the Quickbuy button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag. • You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag
When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button.

Step Three: Order details
The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order top be sent to any UK address of your choice.

Step Four: Confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call Customer Services on- +44 (0) 800 054 2939

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View Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

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Deleting Items from your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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Optimal Monitor Settings

This site is best viewed with Internet Explorer 7.0 or higher and a minimum monitor resolution of 1024 x 768.

Please note that monitors display colours differently based upon their settings.

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Internet Browser Requirements

Our site works best with Internet Explorer 7.0 and above on PCs.

We also support Firefox 3 and above for PCs and MACs, Safari 2.0.4 on MAC only and Google Chrome.

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Security Online

At Jo Malone™ Online UK, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.

When you place an order at, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:
• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher

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ISIS & IDIS Accreditation has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:

• Registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair. • Had its web site and service reviewed and monitored by IMRG. • Had its Business, VAT and Data Protection registrations checked by IMRG. • Clear, simple to understand delivery information before you place your order. • Convenient and reliable delivery service within the agreed time frame. • A clear returns process, with any limitations / conditions notified prior to purchase

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Item availability

Temporarily Out of Stock

If a basic stock item is unavailable on it will show as out of stock, and you can request to receive an email when the product comes back into stock.

Alternatively, you can visit one of our Jo Malone™ boutiques. Please click here to find your nearest store.

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Maximum Purchase Policy

We regret that we must limit orders to no more than 6 units of any item with a maximum purchase of £2500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please call us at 0800 054 2939 or Contact Us and we will be happy to assist.

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Complimentary Gift Wrap Service

All orders placed with Jo Malone London Online arrive beautifully wrapped in elegant cream coloured gift boxes and tied with Jo's signature black ribbon, at no cost to you.

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The following products only may be engraved: 30ml products, 100ml products, 200ml Products, Home candle, Deluxe candle, Luxury candle, engraving is available on Glass items only. Only one engraving per item to a maximum of 20 characters is possible. Only characters A-Z and 1-10 may be used for engraving. The engraving service is complimentary. Orders for engraved products cannot be cancelled or changed once engraving work has started on them. We will not be responsible for errors caused as a result of unclear or misleading instructions. We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting. Engraved goods cannot be returned unless they are faulty. Engraving will take up to one week – no fast track delivery options will be available. All personalised items with expletive language will be rejected. All personalised items will be engraved in English. Engraving must be ordered at the time of purchase and cannot be revised after the order is accepted.

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Payment Options

The following Credit/Debit cards are accepted for payment:
• MasterCard
• Visa

We’re sorry, we do not accept:
• Cheques

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Important information:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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If you need help, email or call Customer Service at 0800 054 2939.