Delivery Charges & Options


Delivery Options

Option 1
Standard Delivery
Delivery within 1 to 3 days.
Orders must be placed by 8 pm for next day standard delivery in Dubai and Abu Dhabi (1-2 days).
Orders must be placed by 11 pm for next standard delivery in other Emirates (1-3 days).
Complimentary delivery on all orders AED 299 and above. A charge of AED 40 will be incurred on purchases below AED 299.

Option 2
Named Day Delivery
Delivery on the day selected by the customer.
Complimentary delivery on all orders AED 299 and above. A charge of AED 40 will be incurred on purchases below AED 299.

Option 3
Next Day Delivery (Dubai only)
Orders must be placed by 8pm for next working day delivery.
Complimentary delivery on all orders AED 299 and above. A charge of AED 40 will be incurred on purchases below AED 299.

Option 4
Click and Collect
Complimentary on all orders
Orders can be collected from select Jo Malone London Boutiques in Dubai and Abu Dhabi. Your order will be dispatched and delivered to your chosen Jo Malone London Boutique within 1 working day of placing your order. You will receive an email to inform you when your order is ready to be collected from the store.

 

Rules & Restrictions

All orders are shipped by Aramex.
We will deliver the goods in accordance with the delivery option selected by you during the order process.

Options 1-3: Once your order is confirmed, you will receive an email confirmation with your order number. Once it has been processed and is shipped, you will receive an email updating you on the order's status and your unique tracking number. This can be used to track the shipment directly with the Aramex, who will get in touch with you to schedule the delivery.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

All orders are shipped on weekdays from Sunday to Thursday and Saturday, excluding public holidays.

Our courier does not operate on Fridays. If you wish to receive your purchase on a Saturday (Dubai Only), please place your order before 8pm on a Thursday to ensure timely delivery.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

The standard delivery time is between 1 to 3 business days. This service is complimentary for all orders over AED 299; for all orders below, there is a delivery charge of AED 40.

Option 4: Click and Collect service is available from Dubai Mall, Mall of Emirates, and Mirdif Ciy Centre in Dubai and Yas Mall in Abu Dhabi.

When collecting your order, please bring one form of photo ID: Emirates ID, driving license, passport. If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own. You will be asked to sign for the package, to confirm receipt.

You will receive a collection reminder via email 5 days after your order is ready to be picked up, if you have not by then.

Your order will be returned to us if not collected within 7 days and all corresponding payments will be refunded to your payment card. However, and as per our general Returns Policy, engraved items may not be returned for refund (unless damaged). As a result of the foregoing, the cancelation and refund policy applicable to products ordered through Option 4 and that have not been collected within 7 days does not apply to engraved items.

Click and collect is complimentary for all orders placed.

Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, National Day), shipments may experience additional processing days. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days in addition to the Public Holiday Period. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days in addition to the Public Holiday Period.

 

Delivery Address

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.